Privacy Policy

Last updated: June 2026Walyo Academy (“we”, “us”, “our”) provides online tutoring services to students in the United Kingdom. We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information belonging to parents, students, and tutors.

  1. Who We Are

Walyo Academy Manchester, United Kingdom Email: support@walyo.co.uk

We are the Data Controller for parent and student data. Freelance tutors act as Data Processors under our instructions.

  1. What Data We Collect

2.1 Parent & Student Data

  • Full name
  • Email address
  • Phone number
  • Student year group
  • Subjects required
  • Lesson history
  • Payment information (processed securely by Stripe/PayPal)
  • Communication records

2.2 Tutor Data

  • Name
  • Email
  • Phone number
  • CV and qualifications
  • DBS status
  • Payment details (for tutor payouts)

2.3 Automatically Collected Data

  • IP address
  • Browser type
  • Device information
  • Basic site analytics (no Google Analytics or Meta Pixel used)
  1. How We Use Your Data

3.1 To Provide Tutoring Services

  • Match students with tutors
  • Schedule lessons
  • Communicate with parents and tutors
  • Deliver online lessons

3.2 Payments

  • Process payments via Stripe or PayPal
  • Send invoices and receipts

3.3 Safety & Safeguarding

  • Verify tutor identity
  • Maintain safeguarding records
  • Monitor lesson quality

3.4 Legal Compliance

  • Prevent fraud
  • Maintain financial records
  • Respond to legal requests
  1. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

  • Contract – to deliver tutoring services
  • Consent – when you submit forms
  • Legitimate Interest – safety, fraud prevention, service improvement
  • Legal Obligation – safeguarding, financial records
  1. How We Store & Protect Your Data
  • Encrypted servers located in the UK/EU
  • Access restricted to authorised staff
  • Tutor access limited to essential student details
  • Payment data handled only by Stripe/PayPal (we never store card details)
  1. Data Sharing

We only share data with:

  • Freelance tutors (limited to lesson‑relevant information)
  • Payment processors (Stripe, PayPal)
  • IT service providers (hosting, email)
  • Safeguarding authorities (if legally required)

We never sell personal data.

  1. Data Retention
  • Parent/student data: 6 years (legal requirement)
  • Tutor data: 6 years after last lesson
  • Safeguarding records: indefinitely or as required by law
  • Payment records: 6 years
  1. Your Rights (UK GDPR)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise your rights: support@walyo.co.uk

  1. Children’s Data

We collect data for students under 18 with parental consent. We do not directly market to children.

  1. Cookies

Walyo uses essential cookies only. No Google Analytics, Meta Pixel, or advertising cookies are used.

See our full Cookie Policy for details.

  1. Contact Us

For privacy questions or GDPR requests: support@walyo.co.uk